Privacy Policy

Last updated: May 20, 2026

This Privacy Policy describes how kneereliefreinvented (“we,” “us,” or “our”) collects, uses, and shares information when you visit our website, interact with our content, or purchase products offered through this site.

By using this website, you agree to the practices described in this policy. If you do not agree, please do not use the site.

Information We Collect

We may collect the following types of information:

• Contact and order information — such as your name, email address, phone number, billing and shipping address, and payment details when you place an order or contact us.
• Device and usage information — such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
• Communications — information you provide when you contact customer support, subscribe to updates, or respond to surveys.
• Cookies and similar technologies — data collected through cookies, pixels, and related tools as described below.

How We Use Your Information

We use the information we collect to:

• Process and fulfill orders, including payment processing and shipping;
• Provide customer service and respond to inquiries;
• Send transactional messages such as order confirmations and delivery updates;
• Improve our website, products, and marketing performance;
• Detect, prevent, and address fraud, security issues, or technical problems;
• Comply with legal obligations and enforce our terms.

With your consent where required by law, we may also send promotional emails or other marketing communications. You may opt out at any time using the unsubscribe link in those messages.

How We Share Information

We do not sell your personal information. We may share information with:

• Service providers — such as payment processors, shipping carriers, email platforms, analytics providers, and hosting partners who perform services on our behalf;
• Advertising and analytics partners — to measure campaign performance and deliver relevant advertisements, subject to your settings and applicable law;
• Legal and safety purposes — when required by law, court order, or to protect the rights, property, or safety of our users, business, or others;
• Business transfers — in connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction.

Cookies and Tracking

We and our partners use cookies, web beacons, and similar technologies to remember preferences, analyze traffic, and support advertising. You can control cookies through your browser settings. Disabling cookies may affect certain site features.

Where required, we will obtain your consent before placing non-essential cookies on your device.

Third-Party Links

Our website may contain links to third-party websites, including checkout or partner pages. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal information.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including satisfying legal, accounting, or reporting requirements. When information is no longer needed, we delete or anonymize it in accordance with our retention practices.

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, or restrict the processing of your personal information, or to object to certain processing and request data portability.

Residents of certain U.S. states (including California) may have additional rights regarding the collection and use of personal information. Where applicable, you may also have the right to opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising.

To exercise your rights, contact us using the information below. We may need to verify your identity before responding to your request.

Children’s Privacy

This website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it promptly.

International Users

If you access this site from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. Those locations may have different data protection laws than your country of residence.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when the policy was last revised. Material changes will be posted on this page. Your continued use of the site after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through the customer support channels provided on our main website.